Privacy Policy

ELUXURA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from ELUXURA.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit ELUXURA, we may collect the following types of information:

a) Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Account login details

b) Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address

  • Device type and browser information

  • Pages visited and time spent on the site

  • Referring website or search source

  • Cookies and tracking data

This information helps us improve user experience and site performance.

2. How We Use Your Information

ELUXURA uses your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website, services, and product offerings

  • Prevent fraud and enhance security

  • Comply with legal and regulatory obligations

With your consent, we may also send promotional emails about new products or offers. You can unsubscribe at any time.

3. Payment Security

All payments are processed through secure, PCI-compliant third-party payment providers. ELUXURA does not store your full credit or debit card details on our servers.

4. Cookies and Tracking Technologies

ELUXURA uses cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyse site traffic and performance

  • Deliver relevant advertisements

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • IT and website service providers

  • Marketing and analytics partners

All third parties are required to protect your data and use it only for the services they provide to ELUXURA.

We may also disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders and provide services

  • Maintain business records

  • Meet legal and regulatory requirements

When your data is no longer needed, we securely delete or anonymise it.

7. Data Security

ELUXURA implements appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict certain data processing

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

ELUXURA does not knowingly collect personal information from individuals under the age of 21 without verifiable parental consent. If we become aware that such data has been collected without consent, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. ELUXURA is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of ELUXURA after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@eluxura.com