Where are you based?
ELUXURA offices and warehouses are located in Dubai, UAE.
How do you ensure good condition of your products?
All products sold on ELUXURA are kept in air-conditioned stores. All our partners, including delivery couriers, are bound with us by strict temperature compliance conditions, to ensure keeping products fresh for you.
Are your products authentic and certified?
All products sold on ELUXURA.com are 100% authentic and have passed all required testing and obtained required certifications.
Can I pay Cash on Delivery?
Yes, you can pay Cash on Delivery and there will be AED 10 extra charges. This option is currently available only to our UAE customers.
Can I pay by credit card for my order?
Yes, you can pay via credit card and debit card payment options. (Visa or Master Card) or your debit card, if your bank allows, on WWW.ELUXURA.COM
Do you ship internationally?
ELUXURA ships only within the GCC including Bahrain, Oman, Qatar, Kuwait, and Saudi Arabia.
Can I cancel my order?
Orders for UAE can still be canceled free of charge on the same day or before the order has been collected by our courier partner company. To cancel the order kindly contact us on +971 0582140653
Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be canceled. If the cancellation has been done after confirming delivery with the courier, we will process a refund and 10% administration charge will be deducted from the total invoice value in case of credit card payment. If you selected the cash on delivery payment method and confirmed the delivery with the courier, you will have to pay a delivery charge of AED13 to our courier partner company directly when they make the delivery to you and return the order at the same time.
What do I do if I receive a faulty item or have concerns about my order?
Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. If you discover any faulty items after the delivery, you shall notify us on the same day by e-mail to [email protected] with your order number, details, and an image of any faulty items received and we will replace your order/item.
Do I receive free samples?
All our brands are unique and not mass-produced, this is why every sample we offer is of high quality and value. We do our best to thank you and treat you with carefully selected offerings to enrich your experience with our beauty brands. With every purchase of AED 250 and above we will be delighted to send you a surprise gift.
Can I track my order?
You will receive a notification email confirmation of your order. Also, our courier partner company will contact you to arrange the delivery of your order.
How do I receive an order confirmation?
You will receive an order confirmation email upon completing your order. Please kindly check your email (which you have provided during registration of your account at WWW.ELUXURA.COM). If you don’t receive the email within 30 minutes, please check your spam box, as occasionally automated emails can be re-directed to this section. Otherwise, please contact us: [email protected] or call us at+971 0582140653
How does the Cash on Delivery option work?
You will be contacted by our courier partner prior to the delivery of your order; they will take cash from you as per the invoice amount. Please ensure the exact amount available to avoid inconveniences in receiving your order.
What benefits do I get, if I subscribe to your Newsletter?
We believe you would like to be entitled to exclusive offers, and special promotions, participate and have a chance to win limited prizes, and be notified of any new products on WWW.ELUXURA.COM we do offer special gifts to our most loyal customers.
How do I unsubscribe from your Newsletters?
If you would like to unsubscribe and stop receiving our news and promotional emails, you may just click on the Unsubscribe button at the end of the email from WWW.ELUXURA.COM.
How do I know my credit card information is protected on your site?
We do not store your credit card details at ELUXURA. Your credit card details are protected by PayFort payment gateways. PayFort is certified with PCI DSS Level 1, which is the highest level of certification instituted by the organization. It involves the encryption of the card data stored and periodic vulnerability tests of systems to seclude the possibility of hacking or phishing attacks from external or internal sources. Once your credit card is encrypted, no one has access to that information at any time.
What if I gave the wrong shipping address?
You are responsible to ensure that you provide us with the correct shipping address. If your shipping address has changed, you have an option on your account page to change the address. Also, at the moment of checking out, you need to confirm your address at all times, it will appear on your checkout page, you just need to click on “confirm” or “change”. In addition, our courier partner company will call you before the delivery to confirm your address.
Do I need to provide my phone number?
You are responsible for providing a correct mobile number during your account registration on WWW.ELUXURA.COM, as we will not be able to arrange delivery of your order without confirming time and address before sending goods to you.
I have forgotten my Eluxura login or password. What do I do?
If you have ordered with us before, search your email history to find the correct account email address. If you can’t remember your password, click ‘Forgot your password?’ and reset your password. If you still have issues, contact customer service and we will help you figure it out.
What is Tabby?
Tabby lets you split your purchases into 4 interest-free payments or pay after your purchase within 14 days. You'll never pay extra when you pay on time. Pick a card, any card. Link any debit or credit card and get instant approval. For more information on Tabby please go on www.tabby.ai